Privacy Policy
Welcome to Ikonic Interior’s Privacy Policy (referred to as “Policy”).
Ikonic Interior and its affiliates (collectively, “Ikonic Interior”, “we”, “our”, or “us”) are engaged in the business of interior design and décor services, as more fully described in our Terms and Conditions, available at https://www.ikonicinterior.com/terms-conditions (“Terms”). This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website available at www.ikonicinterior.com or mobile application Ikonic Hub (collectively, “Platform”), avail products or services that Ikonic Interior offers you on or through the Platform, or partner with us to provide customers with these services (collectively, the “Services”).
At Ikonic Interior, we are committed to respecting your privacy and protecting your data. In order to provide you with access to the Services, we need to collect and process certain data about you. This Policy explains how we process and use your data.
By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
1. BACKGROUND AND KEY INFORMATION
(a) About Us: The Services are made available to you by Ikonic Interior. If you have any questions about this Policy, how we process or handle your personal data or other inquiries, you may reach out to us with your queries, grievances, feedback, and comments at info@ikonicinterior.com.
(b) How this Policy Applies: This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us or prospective customers of our products and services (hereafter, “Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”). For clarity, references to “you” in this Policy refer to both Users and Service Providers.
By using the Services, you consent to the collection, storage, usage, and disclosure of your data, as described in and collected by us, per this Policy.
(c) Third-Party Links: The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Platform or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policy provided by the third party.
2. PERSONAL DATA THAT WE COLLECT
(a) When you use the Services as a User, we collect various types of personal data about you. This includes but is not limited to:
- Contact Data: Such as your mailing or home address, location, email addresses, and mobile numbers.
- Identity and Profile Data: Such as your name, username or similar identifiers, photographs, details about your family members, their age and profession, credit information, gender, language, interests, and hobbies.
- Property and Home Data: Such as the name of your property, type of property, size of property, preferred furniture and colour schemes for your home, details about the rooms in your home, the number of homes you own, and whether your home is owned or rented by you.
- Marketing and Communications Data: Such as your address, email address, information posted in service requests, offers, wants, feedback, comments, quizzes, pictures, and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Service Providers through the Platform.
- Technical Data: This includes your IP address, browser type, internet service provider, details of the operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
- Transaction Data: Such as details of the Services you have availed, your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
- Usage Data: This includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about the user journey on the mobile application, and page views.
(b) When you use the Services as a Service Provider, we collect different types of personal data about you. This includes but is not limited to:
- Contact Data: Such as email addresses, phone numbers, and permanent addresses.
- Identity and Profile Data: Such as your name, mobile number, gender, date of birth, age, address, zip code, description of services provided, content and information about your business including photographs and videos, work experience, credit or debit card details, government-issued identifiers (Aadhaar details, PAN details), verification reports, credit information, cancelled cheque, GST details, tax residency certificate, information from testimonials, polls, surveys, and feedbacks.
- Technical Data: This includes your IP address, internet service provider, device ID, device type, domain name, details of operating system, browser type, date and time stamp of accessing the Platform, device metadata, location data, and mobile applications used by you.
- Marketing and Communications Data: Such as feedback, comments, quizzes, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Users through the Platform.
- Usage Data: This includes call logs, mobile application usage and activity data, call and chat records with customers and end-users, and email usage.
(c) We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data could be derived from your data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used per this Policy.
(d) What happens if I refuse to provide my data?
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.
3. HOW DO WE COLLECT PERSONAL DATA?
We collect personal data from and about you through various methods:
Direct Interactions: You provide us with personal data when you interact with us. This includes, but is not limited to, personal data you provide when you:
- Create an account or profile with us during registration.
- Use the Platform or the Services.
- Enter promotions, user polls, or online surveys.
- Request marketing communications to be sent to you.
- Report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.
Automated Technologies or Interactions: We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Platform. We collect this personal data using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
Third Parties or Publicly Available Sources: We receive personal data about you from various third parties, including, but not limited to:
- Technical Data from analytics providers such as Facebook and advertising networks.
- Our business partners through whom you create or access the Platform, such as payment providers, social media services, or applications or websites that use our APIs or whose APIs we use.
- Background verifiers.
- Credit information from credit bureaus (to the extent permitted by law).
- Identity and profile-related data from publicly available sources.
- Marketing service providers.
4. HOW DO WE USE YOUR DATA?
(a) We will only use your data when the law allows us to do so. Most commonly, we will use your data where we need to provide our Services, or where we need to comply with a legal obligation. We use your data for the following purposes:
- To verify your identity and create your user account with us on the Platform during registration.
- To provide the Services to you, including processing your orders and offering you end-to-end interior design and execution services.
- If you are a Service Provider, assess the performance of your services rendered to Users.
- To monitor your activities on the Platform.
- To analyze trends and personalize your experience.
- To improve the functionality of our Services based on the feedback and information we receive from you.
- For product development and testing.
- To enhance customer service and effectively respond to Users’ Service requests, grievances, and support needs.
- To develop new product features and facilitate financial solutions and insurance connected to our Services.
- To track transactions and process payments.
- To send periodic notifications to manage our relationship with you, including notifying you of changes to our Services and providing company news and updates related to us or the Services.
- To assist with the management of the Services offered to you, including sending you information and updates about the Services you have availed.
- To administer and protect our business and the Platform, including troubleshooting, data analysis, system testing, and performing internal operations.
- To improve our business and delivery models.
- To perform our obligations arising from any arrangement we are about to enter or have entered with you.
- To enforce our Terms.
- To market our Services to you.
- To comply with our legal obligations.
- To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services or accessing the Platform, you authorize us, our associate partners, affiliates, end-users, customers, business partners, agents, and other third parties to contact you via email, phone, or other means. This enables us to provide the Services, offer you marketing material, and ensure that you are aware of all the features of the Services. Furthermore, you expressly agree and authorize Ikonic Interior and its affiliates, authorized partners, service providers, vendors, and other third parties to contact you for offering or inviting your interest in availing other products or services offered by third parties through means including, but not limited to, telephone, SMS (short messaging service), electronic mail (email), WhatsApp or any other messaging service/mobile application, or any other physical, electronic, or digital means/mode.
(c) You agree and acknowledge that any information about you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us to render the Services to you. This may include but is not limited to, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Ikonic Interior group in connection with the above-mentioned purposes.
(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms or to comply with any applicable laws and regulations.
5. COOKIES
We use cookies to distinguish you from other users of our Platform and remember your preferences. This helps us to provide you with a seamless user experience when you use our Platform and also allows us to improve our Services.
6. DISCLOSURES OF YOUR DATA
(a) We may share your data with third parties as outlined below for the purposes stated in Section 4:
- Internal Third Parties: These include other companies within the Ikonic Interior group of companies.
- External Third Parties: Such as:
- Trusted third parties like our associate partners and service providers who provide services on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, assessing credit risks for short-term credits you avail from us, processing your insurance-related claims, and enabling us to provide Services to our end-users or customers.
- If you are a User, Service Providers to enable them to offer specific services to you.
- If you are a Service Provider, Users who seek to use the services you offer through the Platform.
- Analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These analytics providers may use cookies and other technologies to perform their services.
- Regulators and other bodies, as required by law or regulation.
(b) We require all third parties to respect the security of your data and to treat it per the law.
7. ACCESS AND UPDATE YOUR DATA
You warrant that all personal data you provide us is accurate, up-to-date, and true. When you use our Services, we make our best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements.
8. TRANSFERS OF YOUR DATA
(a) We comply with applicable laws regarding the storage and transfer of personal data. As part of your use of the Services, the information and personal data you provide may be transferred to and stored in countries other than your home country. This may happen if any of our servers are located in a different country, or if one of our service providers is based in another country.
(b) By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.
9. DATA SECURITY
We implement appropriate security measures to protect your data from unauthorized access and follow standards prescribed by applicable law.
10. DATA RETENTION
(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.
(b) In some circumstances, we may aggregate your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
11. BUSINESS TRANSITIONS
You acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
12. OPT OUT
If you wish to opt-out or you do not wish to be contacted via telephone calls, kindly send an email to info@ikonicinterior.com from your registered email address at Ikonic Interior, along with your contact number. Upon receipt of this email, your telephone number(s) will be removed from all our telemarketing calling lists within 15 working days.
13. UPDATES TO THIS POLICY
(a) We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices.
(b) It is also important that the personal data we hold about you is accurate and current. Please keep us informed if your data changes during your relationship with us.
(c) To the extent permitted under applicable law, by accessing our Platform or Services after such notice, you consent to updates made to this Policy.
If you have any queries or concerns regarding this Privacy Policy, you may always submit such concerns via email to info@ikonicinterior.com.