Return & Refund Policy
At the Design Stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team, i.e., before the order placement.
At the Order Stage: Since each item is made to order, Ikonic Interior cannot cancel, replace, or modify items once the order is placed. However, rest assured that your design team will always explicitly discuss all items with you before placing orders.
At the Time of Delivery: If you receive a damaged or defective Ikonic Interior product, or it doesn’t match our original specifications, Ikonic Interior offers the following options for returning the product:
Rectify/Replace the returned product.
Exchange with another product. If the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
Get store credit in your Ikonic Interior account, equivalent to the value of the returned product.
To request a return, please write to us at info@ikonicinterior.com within 3 days of receipt of your order.
Pre-Conditions for Return, Exchange & Refund:
All products must be returned unused with their original price tags and labels.
The original invoice must be presented upon returning the merchandise.
Customized and made-to-order furniture pieces purchased from Ikonic Interior cannot be returned or exchanged.
Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
Modular kitchens and wardrobes are made-to-order and cannot be returned or exchanged.
The returns policy is not applicable to services.
Note:
Customized furniture pieces purchased from Ikonic Interior cannot be returned or exchanged.
Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.
How do I request a return? Please write to us at info@ikonicinterior.com within 3 days of receipt of your order.
What is the 72-hour inspection policy? Expect no delays. Once you notify Ikonic Interior for a return request, we will ensure that an Ikonic Interior executive visits your site to inspect the product. If applicable, your return will be initiated within 72 hours.
When will I receive a replacement? When a return is accepted, the timeline for the replacement to reach you may vary from product to product. An Ikonic Interior representative will keep you informed at all times, and we will make all efforts to ensure your new product reaches you very soon.